Terms and Conditions — Arcadian Jewellers
Last updated: 6/05/2026
Introduction
These Terms and Conditions ("Terms") set out how Arcadian Jewellers ("we", "us", "our") operates this website and supplies jewellery and related services. By using this website or placing an order, you agree to be bound by these Terms.
Nothing in these Terms limits or excludes your rights under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law (ACL).
1. Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the ACL. You are entitled to a remedy (such as a repair, replacement, or refund) where goods are faulty, not as described, or not fit for purpose, in accordance with Australian law.
2. Use of Website
You agree to use this website only for lawful purposes. You must not attempt to interfere with the website’s functionality, security, or accessibility.
3. Intellectual Property
All content on this website, including images, designs, text, logos, and branding, is the property of Arcadian Jewellers unless otherwise stated. You must not copy, reproduce, or use any content without prior written permission.
4. Products
Arcadian Jewellers offers a combination of ready-made and made-to-order jewellery. Product type will be specified on each individual listing or at the time of purchase.
Where items are made to order:
Each piece is individually crafted following confirmation of your order
Production begins once payment or an agreed deposit has been received
Lead times are estimates and may vary depending on design complexity and materials
As each piece may be handmade or finished by hand:
Minor variations in colour, gemstone appearance, texture, and finish may occur
Natural inclusions in gemstones are expected and are not considered defects
We may make minor technical or structural adjustments during production where necessary to ensure durability and craftsmanship, while maintaining the overall design intent.
5. Pricing and Payment
All prices are listed in Australian Dollars (AUD). As We are a very small business, we are not currently registered for GST and therefore it is not included in our prices. We will register for GST when necessary and include GST where applicable once we have reached the threshold.
For made-to-order pieces:
A non-refundable deposit may be required to commence production
The remaining balance must be paid prior to completion or dispatch unless otherwise agreed in writing
We reserve the right to update pricing prior to order confirmation.
6. Order Process and Design Approval
For custom or bespoke jewellery:
Design confirmation (including sketches, CAD designs, or stone selection) is required before production begins
Once approved, the design is considered final for production purposes
Any changes after approval may incur additional costs or delays
7. Cancellations
For made-to-order items:
Orders cannot be cancelled once production has commenced
Cancellation requests prior to production may be considered at our discretion
Nothing in this clause limits your rights under the Australian Consumer Law.
8. Shipping and Delivery
Delivery timeframes are estimates only and may vary due to production schedules or third-party carrier delays.
Risk in the goods passes to you upon delivery.
You are responsible for providing accurate shipping details at the time of order.
9. Returns and Refunds
Australian Consumer Law Rights
You are entitled to a remedy under the ACL if goods are faulty, not as described, or not fit for purpose.
Change of Mind
Returns or exchanges for change of mind are not accepted on any products, including both made-to-order and ready-made items, except where required under Australian Consumer Law.
10. Warranty and Repairs
We provide a 12 month workmanship warranty covering manufacturing faults.
This warranty does not cover:
Normal wear and tear
Accidental damage
Misuse, neglect, or improper storage
Outside of warranty, repair services may be available at additional cost.
11. Natural Stones and Materials
Gemstones and precious metals are natural materials and will vary in appearance.
Characteristics such as inclusions, colour variation, and texture are natural and contribute to the uniqueness of each piece and are not considered faults.
12. Limitation of Liability
To the extent permitted by law, our liability is limited to:
Replacement of goods, or
Repair of goods, or
Resupply of services, or
The cost of such replacement, repair, or resupply
Nothing in these Terms excludes or limits your rights under the Australian Consumer Law.
13. Privacy
Your use of this website is also governed by our Privacy Policy.
14. Changes to Terms
We may update these Terms at any time by publishing changes on this website. Continued use of the website constitutes acceptance of the updated Terms.
15. Governing Law
These Terms are governed by the laws of Australia. Any disputes are subject to the jurisdiction of Australian courts.