Privacy Policy — Arcadian Jewellers
Last updated: 6/05/2026
At Arcadian Jewellers, we value trust as much as craftsmanship. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. The Information We Collect
To provide a seamless and personalised experience, we may collect the following information:
Name
Email address
Phone number
Billing and shipping address
Order details and purchase history
Any information you choose to provide when contacting us
In some cases, we may also collect limited technical data through your interaction with our website.
2. How Information Is Collected
Your information may be collected when you:
Place an order for our jewellery
Enquire about a bespoke or ready-made piece
Communicate with us via forms or email
Subscribe to updates or communications (where applicable)
Navigate and interact with our website
We may also use cookies and similar technologies to support website performance and improve your browsing experience.
3. Why We Collect Your Information
Your information allows us to:
Craft and deliver your jewellery orders with precision and care
Manage bespoke commissions and design consultations
Communicate clearly regarding orders, timelines, and enquiries
Provide customer support and aftercare services
Improve our website experience and offerings
Meet our legal and regulatory obligations
We do not sell or trade your personal information.
4. Sharing Your Information
We only share your personal information where necessary to operate our services, including with:
Secure payment providers (such as Stripe, PayPal, or similar platforms)
Trusted shipping and logistics partners
Website and technology providers (including Squarespace and associated services)
All third parties are required to handle your information responsibly and solely for the purpose of delivering their services to us.
5. Overseas Data Handling
Some of our service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is treated with appropriate care and in line with applicable privacy standards.
6. Cookies & Digital Experience
Our website uses cookies and similar technologies to:
Enhance website functionality and performance
Understand visitor behaviour and improve user experience
Maintain the integrity and security of our platform
You may adjust your browser settings to manage or disable cookies, however this may affect certain features of the website.
7. Protection of Your Information
We take reasonable and appropriate measures to safeguard your personal information against misuse, interference, loss, and unauthorised access.
While we take care to protect your data, no digital transmission or storage system can be guaranteed as completely secure.
8. Access & Correction
You may request access to the personal information we hold about you and request corrections where necessary. We are committed to ensuring your information remains accurate, up to date, and complete.
9. Marketing Communications
If you choose to receive communications from us, you may opt out at any time using the unsubscribe link in our emails or by contacting us directly.
10. Data Retention
We retain personal information only for as long as it is required to fulfil the purposes outlined in this policy, including legal, accounting, and operational requirements.
11. External Links
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page.
13. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Arcadian Jewellers
arcadianjewellers@gmail.com